Acceptable Use
Policy

1. General Principles

By using ZenAgentic's AI systems, you agree to:

1. Comply with all applicable laws, regulations, and industry standards in your jurisdiction
2. Use AI systems only for their intended business purposes as outlined in your service agreement
3. Maintain human oversight of all AI-powered customer interactions
4. Promptly report any system behavior that appears inconsistent with these guidelines

2. Prohibited Uses — Voice Agents

The following uses of ZenAgentic AI voice agents are strictly prohibited:

3. Prohibited Uses — Automations

The following uses of ZenAgentic automation systems are strictly prohibited:

1. Spam & Unsolicited Messaging — Sending bulk unsolicited emails, SMS, or messages that violate the CAN-SPAM Act, TCPA, or equivalent anti-spam regulations.
2. Fake Reviews & Testimonials — Generating, posting, or soliciting fake reviews, testimonials, or ratings on any platform. Automated review requests must clearly originate from legitimate customer interactions.
3. Data Scraping & Harvesting — Using automations to scrape, harvest, or collect personal data from websites, social media platforms, or other sources without proper authorization and consent.
4. Market Manipulation — Deploying automations that manipulate pricing, inventory, search rankings, or market conditions through artificial or deceptive means.
5. Discriminatory Targeting — Configuring automations that discriminate against individuals or groups based on protected characteristics including race, gender, religion, national origin, disability, or age.
6. Deceptive Marketing — Creating automated communications that misrepresent the sender's identity, use deceptive subject lines, or employ dark patterns to manipulate user behavior.
7. Unauthorized Access — Using automations to access, modify, or interact with systems, accounts, or data without proper authorization.

4. Prohibited Uses — General

The following activities are prohibited across all ZenAgentic services:

• Any activity that violates local, state, national, or international law
• Distribution of child sexual abuse material (CSAM) or any content exploiting minors
• Promotion of violence, terrorism, or incitement of harm against any individual or group
• Attempts to circumvent security measures, access controls, or usage limitations
• Development or distribution of weapons, dangerous materials, or controlled substances
• Activities intended to damage ZenAgentic's reputation, systems, or business relationships
• Use in connection with high-risk applications (nuclear facilities, air traffic control, life support systems) without explicit written authorization
• Sharing account credentials or providing access to unauthorized third parties

5. Industry-Specific Requirements

Certain industries require additional compliance measures when using AI systems. The following requirements supplement — not replace — all other provisions of this AUP.

6. Call Recording & Consent

• Consent Requirements — Users must configure call recording settings to comply with applicable consent laws. In two-party consent jurisdictions, AI agents must inform callers that the call may be recorded before proceeding.
• AI Disclosure — While AI agents are not required to proactively identify as AI in every interaction, they must provide truthful disclosure when directly asked. Users may configure more proactive disclosure based on their industry requirements or preferences.
• Recording Retention — Call recordings are retained and managed in accordance with our Privacy Policy. Users are responsible for configuring retention periods that comply with their industry and jurisdictional requirements.
• Access Controls — Users must implement appropriate access controls for call recordings and transcripts, ensuring only authorized personnel can access recorded interactions.

7. Data Handling Requirements

• Do not input sensitive personally identifiable information (SSN, financial account numbers, medical record numbers) into AI voice scripts or automation templates unless explicitly authorized under a data processing agreement
• Comply with all applicable data protection laws (GDPR, CCPA, state privacy laws) when using AI systems that process personal data
• Maintain your own privacy policy that accurately describes your use of AI-powered services to your customers
• Do not use AI systems for covert data collection or surveillance without proper legal authority and consent

8. Content Standards

All content generated, distributed, or processed through ZenAgentic systems must:

• Be accurate, truthful, and not misleading
• Not infringe on intellectual property rights of third parties
• Not contain defamatory, libelous, or knowingly false statements
• Comply with truth-in-advertising requirements (FTC guidelines) and industry-specific advertising regulations
• Not include unsubstantiated claims about products, services, or outcomes

9. System Integrity

To maintain the integrity and security of ZenAgentic systems, users must not:

• Reverse engineer, decompile, or attempt to extract source code from any ZenAgentic system
• Introduce malware, viruses, or any malicious code into ZenAgentic systems
• Attempt to bypass rate limits, usage quotas, or other system restrictions
• Conduct unauthorized security testing, penetration testing, or vulnerability scanning
• Intentionally disrupt service availability for other users
• Access or attempt to access data belonging to other ZenAgentic clients

10. Reporting Violations

If you become aware of any violation of this Acceptable Use Policy — whether by your organization, your team members, or other ZenAgentic users — please report it immediately:

• Email: [email protected]

We investigate all reports promptly and maintain confidentiality to the extent possible. Good-faith reports of violations will not result in adverse action against the reporter.

11. Enforcement & Consequences

ZenAgentic reserves the right to take the following actions in response to violations of this AUP, at our sole discretion and without prior notice where necessary to protect our systems, users, or legal obligations:

The severity of the response will be proportional to the nature, severity, and recurrence of the violation. We reserve the right to escalate enforcement actions without following the sequence above when the severity of the violation warrants immediate action.