Terms of Service

1. Acceptance of Terms

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age.
• Have the legal capacity to form a binding contract.
• Be authorized to act on behalf of your organization (if applicable).
• Not use the Services in violation of any applicable laws or regulations.

3. Description of Services

ZenAgentic provides AI-powered business services including:

• AI Voice Agents: Inbound and outbound conversational AI systems for customer service, lead qualification, emergency dispatch, and appointment scheduling.
• AI Automations: Workflow automations integrating CRM, calendar, billing, and document pipelines.
• AI Growth Systems: Comprehensive operational tools unifying search discovery, instant intake, and automated retention pipelines.
• AI Transformation Audit: A 3-business-day diagnostic delivering an AI Readiness Snapshot, Revenue Leak Map, and AI Opportunity Plan ($500 upfront, 100% credited toward build within 30 days).

Our Services are provided under our Foundation (Field Services & Front-Office Core), Scale (Omnichannel Mid-Market), or Enterprise (Custom Systems & Pipelines) agreements. For full details on our offerings, please visit our Services page.

4. Account Registration & Security

• You must maintain the confidentiality of your account credentials.
• You must immediately notify us of any unauthorized access or use of your account.
• You are fully responsible for all activities that occur under your account.
• We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or violates these Terms.
• You may only create one account per business entity unless explicitly authorized by us in writing.

5. Service Tiers & Engagements

• Foundation Tier ($3,500/mo): Turnkey 24/7 Voice AI Receptionist & Dispatcher for field services, trades, and professional practices. Predictable flat monthly retainer with zero minute overages.
• Scale Tier ($6,500/mo): Multi-agent front-office workflow automation for legal, medical, accounting, and professional firms. Starts with our $500 AI Transformation Audit (100% credited toward build within 30 days).
• Enterprise Tier ($10,000/mo+ retainer + $15k–$45k+ sprints): Custom multi-agent pipeline engineering, bespoke integrations, on-premise/hybrid LLM orchestration, and dedicated SLA support.

Specific deliverables, timelines, and pricing for your chosen tier will be outlined in a separate Statement of Work (SOW) or service agreement. In the event of a conflict between these Terms and a signed SOW, the terms of the SOW shall prevail.

Commercial Retainer & Audit Terms: For Foundation tier clients, services are provided under a flat $3,500/month commercial retainer with month-to-month terms and 30-day cancellation notice. For Scale and Enterprise clients, the $500 AI Transformation Audit fee is 100% credited toward the implementation build when engaged within 30 days of audit delivery.

6. Payment Terms

• Billing Cycle: Subscription fees are billed monthly in advance. Usage-based fees (e.g., telephony minutes, LLM tokens) are billed in arrears.
• Late Payments: Payments not received within 15 days of the due date may result in service suspension. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law.
• Refunds: We do not provide refunds for partial months of service. Setup and onboarding fees are non-refundable once work has commenced.
• Price Changes: We reserve the right to change our pricing with 30 days' notice. If you do not agree to the new pricing, you may terminate your subscription without penalty before the new pricing takes effect.
• Taxes: Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes.

7. Intellectual Property

7.1 ZenAgentic IP

All content, software, AI models, workflows, prompts, designs, trademarks, and other intellectual property provided by ZenAgentic (excluding Client Data) are the exclusive property of ZenAgentic or its licensors.

7.2 Limited License

Subject to your compliance with these Terms and payment of all fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

7.3 Restrictions

You shall not:

• Copy, modify, or create derivative works of the Services.
• Reverse engineer, decompile, or attempt to extract the source code or underlying AI models of the Services.
• Use the Services to build a competitive product or service.
• Sublicense, resell, or distribute the Services to third parties without our express written consent.

7.4 Feedback

If you provide us with any suggestions, feedback, or ideas regarding the Services, you grant us an irrevocable, perpetual, royalty-free, worldwide license to use and incorporate such feedback into our products and services without compensation to you.

8. AI Services & Disclaimers

9. Client Data & Ownership

• Your Data: You retain all ownership rights to the data, customer lists, content, and materials you provide to us ("Client Data").
• License Grant: You grant ZenAgentic a limited, worldwide, non-exclusive license to host, copy, transmit, and display your Client Data solely as necessary for us to provide the Services to you.
• Data Export: Upon request within 30 days of termination, we will provide a machine-readable export of your core Client Data.
• Data Deletion: We will securely delete your Client Data within 90 days of termination, except as required by law or for legitimate business purposes (e.g., billing records).
• Aggregated Data: We may use anonymized, aggregated data derived from your use of the Services to improve our AI models and systems. This data will never identify you or your customers.
• AI-Generated Outputs: You own the specific outputs (e.g., call transcripts, generated emails) produced by the AI for your account. However, ZenAgentic retains ownership of the underlying technology, prompts, and workflows used to generate those outputs. You may not use these outputs to train a competing AI model. Due to the nature of generative AI, outputs may not be unique, and other users may receive similar outputs.

10. Acceptable Use

You must use the Services in compliance with our Acceptable Use Policy (AUP), which is incorporated into these Terms by reference. Violation of the AUP may result in immediate suspension or termination of your account without refund.

11. Limitation of Liability

12. Indemnification

You agree to indemnify, defend, and hold harmless ZenAgentic, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Services.
• Your violation of these Terms or the Acceptable Use Policy.
• Your violation of any applicable law or regulation (including TCPA, HIPAA, etc.).
• Any content or Client Data you provide.
• Third-party claims arising from your business operations utilizing our AI systems.
• Your failure to obtain necessary consents from your customers or end-users.

13. Termination

13.1 By You

You may terminate your subscription by providing 30 days' written notice to [email protected]. You will not receive a refund for any prepaid fees.

13.2 By ZenAgentic

• For Cause: We may terminate your account immediately if you materially breach these Terms or the AUP.
• Non-Payment: We may terminate your account upon 15 days' notice for failure to pay fees.
• For Convenience: We may terminate your account for any reason by providing 60 days' written notice, in which case we will provide a pro-rata refund of prepaid, unused fees.

13.3 Effect of Termination

Upon termination, your license to use the Services will immediately cease. You will have 30 days to request a data export. Sections 7, 8, 11, 12, 14, and 15 shall survive termination. Any accrued payment obligations remain enforceable.

14. Dispute Resolution & Arbitration

14.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting [email protected]. We will try to resolve the dispute within 30 days.

14.2 Binding Arbitration

If the dispute is not resolved informally, any claim arising out of or relating to these Terms or the Services shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted remotely via videoconference unless otherwise agreed.

14.3 Class Action Waiver

YOU AND ZENAGENTIC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

14.4 Exceptions

Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement. Claims under $10,000 may be brought in small claims court.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms (that is not subject to arbitration) will be brought exclusively in the federal or state courts located in Texas, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

16. General Provisions

• Entire Agreement: These Terms, along with the Privacy Policy, Acceptable Use Policy, and any applicable SOW, constitute the entire agreement between you and ZenAgentic.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: The failure of either party to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
• Force Majeure: ZenAgentic shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control (e.g., acts of God, internet outages, AI provider outages).
• Notices: All legal notices to ZenAgentic must be sent to [email protected].

17. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• Mail: ZenAgentic LLC, Attn: Legal Department, [Address]

Or visit our Contact Page.